CAEF Letter to Uber: Refusing Service to Jews Is Not a Policy Problem—It’s Hate
- CAEF
- a few seconds ago
- 2 min read
Mr. Dara Khosvowshahi, CEO
Mr. Andrew Macdonald, President and COO
UBER Corp.
Dear Mr. Khosvoashahi and Mr. Macdonald,
The information on your website states that safety is a major concern, a priority and a promise for your company: “All drivers are background checked before their first trip. Before anyone can drive with Uber, they must undergo a multi-step safety screening that includes driving and impaired driving violations, and a criminal record check. In addition, drivers are rescreened every year (my emphasis).” Yet, the company’s response to antisemitism has been anything but an indication of a commitment to safety for ALL users.
Please tell me, honestly, exactly how long you would retain a driver who refused service to a Black person? How long before you cancelled the contract with a driver who refused service to, or insulted a member of the LGBTQ community? How would you deal with a driver who said he hated Chinese people and forced a Chinese person out of his car? street?
But, in 2025, there have been two horrid examples in Canada, and one in Europe, of UBER drivers operating on your company’s behalf with hatred against Jews as their modus operandi, leading to ugly incidents, refusal of service, and eviction from a car. These incidents exposed the customers to hatred, vile conduct, indignities, and have led to threatening social media posts as their stories became known. Thankfully, they have exposed these outrageous behaviours, while reportedly UBER simply said that the company would not match the Jewish customers again with the antisemitic drivers. Really?
Are you now going to ask the ethnicity or religion of every customer to ensure these spiteful haters are never allowed to drive a Jewish individual again, and Jewa are never exposed to these reprobates? Would you protect Black customers from a racism by “not matching” a racist driver with any Black person? Really?
If you do not fire these individuals and ensure they never get a recommendation from UBER, you are contributing to the rising levels of Jew hatred, avoiding your responsibility as leaders, and ignoring your company’s stated safety policy. Maybe safety for Jews is simply not important and your policy is a fraud.
I await your response and look forward to informing all Canadian Jews of exactly what the company means by its lackadaisical behaviour when confronted with Jew hatred.
Regards,
Andria Spindel, Executive Director
cc. Jeremy Millard, Sr. Legal Counsel, UBER Canada