CAEF Letter to UBER requesting the firing of antisemitic drivers who actively discriminated against Jewish customers | Uber Responds

Mr. Dara Khosvowshahi, CEO 

Mr. Andrew Macdonald, President and COO 

UBER Corp. 

dkhosvowshahi@uber.com 

amacdonald@uber.com 

Dear Mr. Khosvoashahi and Mr. Macdonald,  

The information on your website states that safety is a major concern, a priority and a promise for your company: “All drivers are background checked before their first trip. Before anyone can drive with Uber, they must undergo a multi-step safety screening that includes driving and impaired driving violations, and a criminal record check. In addition, drivers are rescreened every year (my emphasis).” Yet, the company’s response to antisemitism has been anything but an indication of a commitment to safety for ALL users. 

Please tell me, honestly, exactly how long you would retain a driver who refused service to a Black person? How long before you cancelled the contract with a driver who refused service to, or insulted a member of the LGBTQ community? How would you deal with a driver who said he hated Chinese people and forced a Chinese person out of his car? street?  

But, in 2025, there have been two horrid examples in Canada, and one in Europe, of UBER drivers operating on your company’s behalf with hatred against Jews as their modus operandi, leading to ugly incidents, refusal of service, and eviction from a car. These incidents exposed the customers to hatred, vile conduct, indignities, and have led to threatening social media posts as their stories became known. Thankfully, they have exposed these outrageous behaviours, while reportedly UBER simply said that the company would not match the Jewish  customers again with the antisemitic drivers. Really? 

Are you now going to ask the ethnicity or religion of every customer to ensure these spiteful haters are never allowed to drive a Jewish individual again, and Jewa are never exposed to these reprobates?  Would you protect Black customers from a racism by “not matching” a racist driver with any Black person? Really? 

If you do not fire these individuals and ensure they never get a recommendation from UBER, you are contributing to the rising levels of Jew hatred, avoiding your responsibility as  leaders, and ignoring your company’s stated safety policy. Maybe safety for Jews is simply not important and your policy is a fraud.  

I await your response and look forward to informing all Canadian Jews of exactly what the company means by its lackadaisical behaviour when confronted with Jew hatred. 

Regards, 

Andria Spindel, Executive Director 

cc. Jeremy Millard, Sr. Legal Counsel, UBER Canada 

jmillard@uber.com 

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Letter from Head of Public Policy & Communications, Uber Canada in response to CAEF's stated concerns about several antisemitic experiences with specific Uber drivers in December 2025

January 5, 2026

Andria Spindel, Executive Director

Canadian Antisemitism Education Foundation

andria@caef.ca

Dear Ms. Spindel,

Thank you for writing and for sharing your concerns. We recognize how distressing reports like this can be, affecting a person’s sense of safety and belonging, particularly in the context of rising anti-semitism. We appreciate the opportunity to address this directly.

We want to be clear: discrimination, including antisemitism, has no place on the Uber platform. This standard applies equally across all protected characteristics, including race, religion, ethnicity, sexual orientation, and gender identity. Behaviour that violates this expectation is treated seriously, regardless of who is targeted.

While we are limited in what we can share publicly about individual cases to protect the privacy of everyone involved, I can confirm that, in such incidents, our teams speak with the parties involved, review the available information, and take appropriate action, up to and including permanent account deactivation.

All drivers and riders who use Uber agree to follow our Community Guidelines as a condition of opening and continuing to use the platform. By agreeing to these Guidelines, users confirm that they understand and comply with applicable laws, and that discriminatory language or behaviour of any kind, including conduct related to religion, ethnicity, or other protected characteristics, is strictly prohibited. These expectations and potential outcomes are clearly outlined and acknowledged during onboarding and reinforced on an ongoing basis.

You also raised concerns about driver training, licensing, and accountability. Ridesharing is a

highly regulated sector, and Uber operates in compliance with all applicable provincial and

municipal requirements. In Toronto, drivers must pass annual criminal background and driving record checks, complete City-approved training that includes anti-racism and anti harassment, and operate vehicles that meet annual safety standards. These requirements, together with Uber’s Community Guidelines and enforcement processes, apply equally across all forms of discrimination and include permanent loss of access to the platform when standards are not met.

Importantly, Uber does not ask riders about their religion, ethnicity, or other personal characteristics, nor do we rely on “non-matching” as a substitute for accountability. When behaviour falls short of our standards, we take appropriate action based on the facts and our policies.

Beyond responding to incidents, we also want riders to feel supported and empowered. Uber’s in-app Safety Hub offers tools designed to provide reassurance throughout a trip, including in-app Audio Recording. This feature allows riders and drivers to record trips on their own devices, promoting respectful interactions and providing a record if something goes wrong. Recordings are encrypted and remain private unless the user chooses to attach them to a report.

We recognize the broader context in which these concerns are being raised, and we do not take them lightly. Our commitment is straightforward: everyone who uses Uber should feel safe, respected, and treated with dignity. We will continue to reinforce our expectations, increase awareness of safety protections, and act decisively when behaviour falls short.

Thank you again for taking the time to share your perspective. We value dialogue with community organizations and remain committed to earning and maintaining trust.

Laura Miller

Head of Public Policy & Communications

Uber Canada

laura.miller@uber.com